Our Business is Improving Your Bottom Line!
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Our Business is Improving Your Bottom Line!
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Partners:
Since 1995, Digital Gateway has helped over 800 companies drive their business operations successfully with their innovative e-automate dealer management software.
MWA Intelligence offers leading-edge technologies, world-class customer service and many years of expertise in the office equipment and utilities vertical markets. We deliver comprehensive solutions to companies in need of remote asset management and improved service standards. |
OMD Service Managers University - Sept 2008 Digital Gateway SMU - August 2008
What does Jack Duncan Consulting do? JDC is a 4 year old firm offering consulting and education to the office machine industry. We offer educational classes geared toward service and service operations personnel that are based on Jack's 35 years of successful service management experience. One such offering is our Service Managers University which has had over 75 attendees from all over the United States as well as Canada and St Lucia. Attendees have ranged from new Service Managers to CFO's and Business Owners. In addition, JDC does on site consulting for users of the OMD software as well as Digital Gateway's e-automate product as well as web based training. Our services and classes are aimed at increasing efficiency and productivity in order to increase profits at the bottom line in both service and supply areas. We have many projects used to "Tune up" the OMD software platform to provide better information and increase effectiveness of such areas as Service Technician Territories, Parts Purchasing and Car Stocks, Service Statistics and more. This year, JDC has partnered with Digital Gateway in order to offer the SMU classes for it's users. This class has already been held twice at the Digital Gateway facility in Provo, Utah and the results have been outstanding. The August 4th class already has 20 attendees. JDC can conduct an on-site audit of your service organization and assemble a plan customized for you to increase service efficiency as well as profits. Jack has an outstanding background working at a dealership in Dallas using the most commonly accepted business models and has met or exceeded the profit goals set forth before leaving to start JDC Consulting. The Bottom Line: If you're not making over 50% Gross Profit in Service - we can Help! The latest news at JDC! Is your First Call Effectiveness in need of improvement? Before the end of the year, JDC will be taking on a new partner with nearly 30 years experience as a Professional Service Technician. He has spent the last 10 years as a manufacturer's rep with a major manufacturer in our industry. Plans are to offer specialized classes which can be held in our classroom or on-site at your location as well as provide the ability to do field audits and ride-alongs with your technicians to help improve their ability to fix the machine right on the first visit, therefore saving you time and money! Classes being planned now are Territory Management for Service Technicians and Advanced Troubleshooting (not manufacturer specific) BTA East Event Jack will be speaking at the BTA East event in White Plains NY - make plans to attend! SMU On The Road For dealers with five or more students, we can come to your facility to do the Service Managers University class, saving significant money on expenses. Just email for details. This class is also eligible for Katun's Professional Events funds.
Our MissionOur Mission is to bridge the gap between a Great Service Technician and a Successful Service Manager through both Education and a Series of Projects designed to Increase Bottom Line Profits. Jack has 35 years of proven techniques to get the most from your operating software in order to maximize efficiency & control cost. Service Managers University not only delves into using your current software more efficiently, but also the art of managing a mobile workforce while still attaining profitability goals. After all, when you are managing Field Service Technicians, "When you can see them, they're not doing what you pay them to do!" After many years of navigating the minefield known as "The Model" and meeting or exceeding model targets while maintaining operational budgets, Jack Duncan Consulting was formed to not only consult, but to teach practices that will allow service management to run more productive and profitable departments while providing pro-active services to customers insuring a high degree of customer satisfaction. The true value of a good consultant is to be able to bring value by teaching practices which bring success based on years of experience. With the burden of profit placed squarely on the aftermarket (service & Supply), it is imperative that we give our managers the training necessary to succeed. We must make the transition from a world of "Break - Fix" to that of a successful Business Manager. We are here to provide the training and tools to do just that.
Company ProfileJack Duncan has been in the Office Machine Industry since 1972 after returning from the Military and is a Viet Nam Veteran. He has held positions from Service Manager to Vice President of Service in Dealerships ranging from Startup to One of the Largest in the Industry. He has also served as Regional Technical Manager for one of our Industry's Largest Manufacturers. Jack has been an active Presenter for the many years at the Annual OMD User Group Symposium. He has completed a 3 year term on the Board of Directors for that Group as well as serving on the Customer Panel for OMD. In 2006 & 2007, Jack was a "Power Hour" presenter at the ITEX Show in Las Vegas and is currently a contributing writer to Image Source Magazine as well as BTA. Jack has over 20 years as an OMD User and System Administrator and over thirty five years in the industry. With his many years of experience prior to starting JDC, Jack is one who has not just talked about it, he has actually "Sat in the Chair" and done it. Jack's References include some of the Top Executives of both OMD, Digital Gateway and MWA as well as one of the Largest Manufacturers of Office Technology. His expertise includes Purchasing, Inventory Control, Technician Restocking, Field Service Management and Sales Force Automation as well as Cost Containment. We can also assist with System Administration tasks such as Purges as well as Hardware Issues and Upgrades. JDC can perform a "Best Practices Audit" to insure Dealers are taking as much advantage of your operating system software as possible as well as assist in setup of such programs as Suggested Supply Shipments to Customer locations among others. Look for Jack as a contributor to Image Source Magazine - Click on the News @ JDC link above for access to the articles on line News! as of this year, JDC is a member of BTA and has begun to write articles for their publication. Email sign up: Sign up to receive emails of new projects and upcoming classes from JDC. We promise not to bother you with excessive emails or share this list with anyone. You may opt out at any time!
Contact Information
Telephone (469) 287-2605 Cell (469) 853-3482 Postal Address 820 High Willow Dr. Prosper, Texas 75078 Email Address jack@jackduncanconsulting.com
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