Text Box: Our business is improving your bottom line BEI Services & JDC Join forces for this exciting class! Text Box:

The next SMU Class will be in Provo, Utah at the Digital Gateway facility april 14—18th

Text Box: Our first class at the Digital Gateway facility was a huge success! Come and be a part of the second one!! We will also come to your facility and conduct classes for five or more students! . News! You may use Katun’s Professional Events funds for reimbursement!. Please call (469) 287-2605 or email for more details To register, email jack@jackduncanconsulting.com

Phone: 469-287-2605

Fax: 469-287-0803

E-mail: jack@jackduncanconsulting.com

820 High Willow Dr

Prosper, TX 75078

www.jackduncanconsulting.com

Topics will be approximately 4 hours in duration with time set aside for question and answer sessions

· Service Benchmarks

· P&L 101

· Account Profitability Analysis

· Understanding Cost per Copy

· Pricing Maintenance Agreements to meet margins

· Proactive vs. Reactive Service

· Manpower Planning & Analysis

· Hiring & Recruiting Practices

· Tracking Service Technician Productivity

· Technician Evaluation procedures

· Using Service Territories to reduce Travel Time

· Open Discussion

 

Details forthcoming!

With our industry’s most widely used business model placing the service department in a primary roll as profit producer, this course is specifically designed to help move service management from “Break—Fix” to that of a successful Business Manager. We will be stressing cost containment, how to analyze a P&L, understanding profitability at the account level (or lack of it), how to determine the necessary amount of technicians to meet both productivity as well as financial goals and many other details. For today’s service manager to be successful, they must have an understanding of  cost analysis and how they can impact that cost in a positive manner. Measuring technicians productivity is critical to insure that labor hours are indeed cost effective. Once we can establish our operating cost, we can also develop a strategy to allow us to price maintenance agreements to enable us to meet business goals and requirements. Without proper M/A pricing, we are guaranteed to fail. Customer satisfaction and growth can be accomplished through shifting service from reactive to proactive, which will be covered as well.

 

This course should be a MUST for Service Managers! Jack has over 35 years of experience in service management and has met or exceeded the BTA Model Targets for Gross Profit in an actual dealer location. Learn from one who has done it, not just talked about it!