Our Business is Improving Your Bottom Line!

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Partners:

Since 1995, Digital Gateway has helped over 800 companies drive their business operations successfully with their innovative e-automate dealer management software.

Digital Gateway website

MWA Intelligence offers leading-edge technologies, world-class customer service and many years of expertise in the office equipment and utilities vertical markets. We deliver comprehensive solutions to companies in need of remote asset management and improved service standards.

MWAi website

SERVICE MANAGERS UNIVERSITY

The next SMU for OMD users will be held in Frisco (Dallas) Texas September 16 - 19th 2008

• What are the Benchmarks for service "Where the rubber meets the Road?"
• How can I set up my software to get the best reporting?
• What is my Average Response time?
• What will it cost to lower it?
• How many technicians do you need?
• How many technicians can you afford?
• How many hours per day are your technicians productive? (traveling to accounts and repairing equipment)
• How efficient are my technicians?
• Am I throwing Labor at a Parts problem?
• What Models in the field are costing me too much?
• Where do I look to see how I can increase profits?
• How can I price Service to meet my profit goals?
• What the Heck is Pro-Active Service?
• How can I leverage technology to do a better job?
• What processes should I be using to evaluate service technicians?
• Where can I find technicians when I need them?
• Should I hire experienced technicians or "Grow my Own?"

Get the answers to these questions and more at our Service Managers University; a class geared specifically to teaching managers the art of "Service Management for Profit" Classes begin on Tuesday morning and run through Friday at noon at a cost of $1,995 per student. Discounts are available to dealers who wish to send more than 1 student as well as for early registration. Separate agendas have been built for users of both OMD and e-automate software.

There will be a $150- discount for early registration. Checks must be received at JDC 30 days prior to class to be eligible.

Classes will be held at the Frisco Hampton Inn.

Hampton Inn Reservations

3199 Parkwood Boulevard
Frisco, TX 75034
(972) 712-8400

Rooms have been blocked under a group rate using the group Jack Duncan Consulting

Dress is casual for the class - be comfortable but be prepared to learn!

Classes will be from 8:30 AM until 5:00 PM Tuesday - Thursday and Friday from 8:30 until Noon.

Transportation to and from the airport is available using Super Shuttle at www.supershuttle.com

This class will use BEI Services information, however you do not have to be a customer of BEI to gain valuable insight into profit improvement.

SMU Advanced Class is in it's creation stage now. The focus of this class is how to identify areas where revenue and profits can be impacted. For dealers who use today's business model, we must look at both sides of the equation, Revenue and Cost. The first step is to establish a target revenue stream based on population and potential revenue for each type of machine, be it copier, printer etc. Then we can look at cost of goods for parts, labor, travel etc. This course is being designed to get you inside the model to see where the opportunities lie. This will be the "Real Deal" on how to improve the gross profit at your dealership. Students should have a good handle on your operating software as well as knowledge of MS Excel. We will learn to Troubleshoot the Numbers!

What makes Jack qualified to teach these classes? With over 35 years of experience in service management in dealerships from the small to some of the largest, Jack is one who does not just talk about it, he has lived it and been successful. As Jack left the last dealership he was at to start JDC Consulting, the dealer was operating at approximately 50% GP in Service and over 55% GP in Supply, meeting or exceeding the BTA Model targets. Jack has taught at the OMD User Group Symposium for many years now as well as doing classes at the ITEX Show in Las Vegas and is a contributing author for Image Source Magazine. Jack has been a Board Member of the OMD User Group as well as serving on several Manufacturers' Service Advisory Councils. During the last year, he has begun a successful relationship with Digital Gateway and has been influential in the creation of several custom reports as well as teaching two SMU sessions at their facility in Provo, Utah. Jack is a member of BTA and a contributing writer for their publications as well.

Class information: The next class for e-automate users is scheduled for August 4 - 8th at the Digital Gateway facility in Provo.

Registration: Email SMU Registration or call Jack at (469) 287-2605. Remember, seating is limited. Registration will not be considered complete until the funds have been received at JDC. Hotel arrangements should be made by contacting the address above.

Additional Information: May be requested by emailing the following link - SMU Information Request

To see what others thought of this course: Comments from previous attendees

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Last modified: 07/28/08