Our Business is Improving Your Bottom Line!
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Our Business is Improving Your Bottom Line!
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Partners:
Since 1995, Digital Gateway has helped over 800 companies drive their business operations successfully with their innovative e-automate dealer management software.
MWA Intelligence offers leading-edge technologies, world-class customer service and many years of expertise in the office equipment and utilities vertical markets. We deliver comprehensive solutions to companies in need of remote asset management and improved service standards. |
Service Managers University Information Digital Gateway SMU - August 2008
New News! In addition to providing support and training to OMD customers, we have also developed a solid working relationship with Digital Gateway and have already begun making visits to customers using the e-automate software. Our fourth year in business should prove to be exciting indeed. In addition to teaching classes at the OMD User Group Symposium, Jack has also been a speaker at the e-automate Users Group. Our e-automate SMU Classes are be held at their brand new facility in Provo, Utah. We are very excited about this new partnership and have already begun working together to provide users of e-automate with customized service reporting and increased functionality. Look for many new projects in the near future. We will continue to support our many customers using the OMD software system while expanding our support to Digital Gateway users as well. Our Newest Project is the PIP Audit, or Profit Improvement Potential. This is a series of analysis reports aimed at things that can improve efficiency, productivity, reduce cost or, in short - Improve Profits! This project is already underway and making an impact in many dealerships around the country. For more information, PIP Project Our Parts Autoload project developed in conjunction with OMD is the Parts Restock & Reorder Setup, where we determine car stock & purchasing levels for a dealer and then load the information into the OMD Database to ease the pain (spelled data entry) of setting up the Auto Reorder & Restock programs. Using a REQ program from OMD, we can update thousands of Location and Master records in a matter of seconds where a manual process may take days or weeks to complete. Each instance has resulted in more accurate parts purchasing and lower reschedule rates in a very short time, providing maximum return on investment to our dealers! This project has reduced rescheduled service calls by 52 calls per month at our customer in Wichita, KS in less than 3 months! For more information, Parts Project Information Email us using the "Email Jack" link above if you would like a free, no obligation "Scorecard" to see how much of an impact this project could have on your business! JDC's Service Technician Territory project for OMD users has been updated to add average monthly volume per machine! This project gathers information from OMD to allow service team leaders to assign equipment to technicians based on location, machine qualification, required monthly service workload hours as well as volume to create balanced territories and decrease travel & expense while at the same time increasing customer satisfaction and lowering response time. Decreasing travel time will increase daily customer hours while lowering Burden Rates. Anything we can do to reduce travel time and expense will return $ to the bottom line with gas prices continually escalating. The magic of this project is that it is completed with no manual data entry in OMD! This same project has also been duplicated for e-automate users as well! SMU On The Road For dealers with five or more students, we can come to your facility to do the Service Managers University class, saving significant money on expenses. Just email for details. This class is also eligible for Katun's Professional Events funds.
Our MissionOur Mission is to bridge the gap between a Great Service Technician and a Successful Service Manager through both Education and a Series of Projects designed to Increase Bottom Line Profits. Jack has 35 years of proven techniques to get the most from your operating software in order to maximize efficiency & control cost. Service Managers University not only delves into using your current software more efficiently, but also the art of managing a mobile workforce while still attaining profitability goals. After all, when you are managing Field Service Technicians, "When you can see them, they're not doing what you pay them to do!" After many years of navigating the minefield known as "The Model" and meeting or exceeding model targets while maintaining operational budgets, Jack Duncan Consulting was formed to not only consult, but to teach practices that will allow service management to run more productive and profitable departments while providing pro-active services to customers insuring a high degree of customer satisfaction. The true value of a good consultant is to be able to bring value by teaching practices which bring success based on years of experience. With the burden of profit placed squarely on the aftermarket (service & Supply), it is imperative that we give our managers the training necessary to succeed. We must make the transition from a world of "Break - Fix" to that of a successful Business Manager. We are here to provide the training and tools to do just that.
Company ProfileJack Duncan has been in the Office Machine Industry since 1972 after returning from the Military and is a Viet Nam Veteran. He has held positions from Service Manager to Vice President of Service in Dealerships ranging from Startup to One of the Largest in the Industry. He has also served as Regional Technical Manager for one of our Industry's Largest Manufacturers. Jack has been an active Presenter for the many years at the Annual OMD User Group Symposium. He has just completed a 3 year term on the Board of Directors for that Group as well as serving on the Customer Panel for OMD. In 2006 & 2007, Jack was a "Power Hour" presenter at the ITEX Show in Las Vegas and is currently a contributing writer to Image Source Magazine. Jack has over 20 years as an OMD User and System Administrator and over thirty five years in the industry. With his many years of experience prior to starting JDC, Jack is one who has not just talked about it, he has actually "Sat in the Chair" and done it. Jack's References include some of the Top Executives of both OMD, Digital Gateway and MWA as well as one of the Largest Manufacturers of Office Technology. His expertise includes Purchasing, Inventory Control, Technician Restocking, Field Service Management and Sales Force Automation as well as Cost Containment. We can also assist with System Administration tasks such as Purges as well as Hardware Issues and Upgrades. JDC can perform a "Best Practices Audit" to insure Dealers are taking as much advantage of your operating system software as possible as well as assist in setup of such programs as Suggested Supply Shipments to Customer locations among others. Look for Jack as a contributor to Image Source Magazine - Click on the News @ JDC link above for access to the articles on line Email sign up: Sign up to receive emails of new projects and upcoming classes from JDC. We promise not to bother you with excessive emails or share this list with anyone. You may opt out at any time!
Contact Information
Telephone (469) 287-2605 Cell (469) 853-3482 Postal Address 820 High Willow Dr. Prosper, Texas 75078 Email Address jack@jackduncanconsulting.com
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